FAQ

FAQ (Frequently Asked Questions)
Q: How do I check if a Smartwatch Charging Cable is compatible with my Smartwatch?
A: Compatibility depends on your Smartwatch brand and model—we make it easy to confirm:
  1. Check the Product Title: Every Charging Cable lists compatible brands/models (e.g., “Apple Watch Series 7–9 Charging Cable”, “Samsung Galaxy Watch 5/6 Charging Cable”).
  1. View the Connector Type: Product pages note the connector (e.g., “Magnetic Wireless Connector” for Apple Watch, “USB-C Charging Connector” for Samsung Watch)—match this to your Smartwatch’s charging port.
  1. Use Our Compatibility Tool: On our homepage, enter your Smartwatch brand and model (e.g., “Fitbit Versa 4”)—we’ll show only compatible cables.
If you’re unsure, email us with your Smartwatch details—we’ll confirm compatibility!
Q: Do Surveillance Cameras require a subscription for cloud storage?
A: It depends on the camera type—we clearly note this on product pages:
  • Local Storage Cameras: No subscription needed! They store footage on a built-in SD card (included with most models, 32GB–128GB) or connect to your home NAS drive.
  • Cloud Storage Cameras: Offer optional cloud storage (AUD
    19.99/year) for off-site backup (prevents footage loss if the camera is stolen). Most include a 30-day free cloud trial—you can cancel anytime.
All cameras let you view live footage for free via a mobile app (no subscription required for live access).
Q: How long does a Smartwatch battery last, and how long does it take to charge?
A: Battery life and charging time vary by model—we list details on every Smartwatch product page:
  • Battery Life:
  • Basic Smartwatches (notifications only): 7–10 days on a single charge.
  • Fitness Smartwatches (heart rate, GPS): 3–5 days (2–3 days with heavy GPS use).
  • Advanced Smartwatches (calls, apps): 1–2 days.
  • Charging Time:
  • Standard Charging: 1.5–2 hours to full charge (using included cable).
  • Fast Charging: 30–60 minutes for 50% charge (available on select models).
Pro tip: Turn off unused features (e.g., constant GPS, always-on display) to extend battery life.
Q: Are Smartwatches waterproof? Can I wear them while swimming?
A: Most of our Smartwatches have water resistance, but the level varies—check the product page for “Water Resistance Rating”:
  • IP67 Rating: Resistant to splashes (e.g., rain, handwashing) but not submersion—do not wear while swimming.
  • 5ATM/50M Rating: Waterproof up to 50 meters—safe for swimming, showering, and water sports (avoid hot tubs, as heat damages seals).
  • 10ATM/100M Rating: Suitable for snorkeling and shallow diving (not deep-sea diving).
After water exposure, dry the Smartwatch thoroughly (especially the charging port) to prevent damage.
Q: Can I install a Surveillance Camera myself, or do I need a professional?
A: All our Surveillance Cameras are designed for DIY installation—no professional needed! They include:
  • Step-by-step installation guides (with photos).
  • Mounting hardware (screws, brackets) for indoor/outdoor use.
  • A mobile app with setup wizard (walks you through Wi-Fi pairing, motion detection settings).
Most customers install indoor cameras in 15–20 minutes and outdoor cameras in 30–40 minutes. If you get stuck, email us for a video tutorial or troubleshooting tips.